At Merci Clothing Company, we strive to ensure your satisfaction with every purchase. Our Refund and Return Policy is designed to provide you with the confidence and flexibility you deserve when shopping with us. Please take a moment to review our policy below:
1. Returns and Exchanges in-Store:
1.1 Eligibility for In-Store Returns and Exchanges:
- To be eligible for an in-store return or exchange, the item must be in its original condition, unworn, and with all tags attached.
- Proof of purchase, such as a receipt or order confirmation, is required for all in-store returns and exchanges.
- Returns and exchanges are accepted within 7 days from the date of purchase.
1.2 Refund Process for In-Store Returns:
- For items returned in-store within the specified timeframe and meeting the eligibility criteria, a refund will be issued to the original payment method.
- Please allow 5-7 business days for the refund to reflect in your account.
1.3 Exchange Process for In-Store Returns:
- In-store exchanges are available for items of equal or lesser value. If the exchanged item is of greater value, the customer will be required to pay the difference.
- If the desired item for exchange is not available in-store, a store credit will be issued.
2. Online Returns and Exchanges:
2.1 Eligibility for Online Returns and Exchanges:
- Online purchases may be returned or exchanged in-store following the same eligibility criteria as mentioned above.
- For items returned by mail, please contact our customer service team at customer.service@merciclothing.com for further instructions.
2.2 Refund Process for Online Returns:
- Refunds for online returns will be issued to the original payment method once the returned items are received and inspected.
- Please allow 7-10 business days for the refund to be processed.
2.3 Exchange Process for Online Returns:
- If you wish to exchange an online purchase, visit our nearest store or contact our customer service team for assistance.
3. Final Sale Items:
- Final sale items are non-returnable and non-refundable.
4. Contact Information:
For any questions or assistance regarding returns and exchanges, please contact our customer service team at themerci2023@gmail.com or visit one of our store locations.
Thank you for choosing Merci Clothing Company. We appreciate your business!
Note: Merci Clothing Company reserves the right to amend this policy at any time without prior notice. Please refer to our website for the most up-to-date information.